Research Regarding the Purchase Consumer Behaviour of Tourism Services

Abstract

The service represents nonmaterial solution in solving consumer problems. From this kind of approach arise most features of product policy in provision of services filed. Service is always defined according witch to the needs and requirements of specific groups of consumers, respectively any offer of services which targets well defined consumer segments, previously established.

Per passing day tourism has an increasingly important role in the economy, reason for witch it should be given an special importance of tourism services, which must be analysed through general features, especially specific ones, to their typology, because, according to these aspects, tourism service providers can provide tourist services that satisfies, at a higher level, consumption needs of the population.