IMPROVEMENTS OF THE BUSINESS PROCESS
Keywords:
process management, business process reengineeringAbstract
The purpose is to analyze current process improvement approaches. Decision
makers can be altered to both the success factors and causes of failure of different
process improvement approaches, and help assure practical effectiveness of process
improvement efforts. The contribution of this paper is two fold: first, empirical
evidence on the drivers of success and failure of four main PI approaches, were
synthesized second, based on this empirical evidence, a conceptual framework that
guides both the choice and implementation of business process improvement
programs is developed.
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